Privacy Policy
Last updated: February 4, 2026
Introduction
Livess Insurance Brokerage is committed to protecting the privacy and personal data of its users, customers, and partners. This Privacy Policy was prepared in compliance with the General Data Protection Law (LGPD - Law No. 13,709/2018) and other applicable legislation, describing how we collect, use, store, share, and protect your personal information.
Data Collection
We collect personal data in different ways: Data provided directly by you when filling out quotation, registration, or contact forms, including full name, CPF/CNPJ (Brazilian tax IDs), date of birth, address, phone, email, and professional information; Health data and medical history when necessary for health plan quotations, always with your express consent; Browsing data collected automatically, such as IP address, browser type, pages visited, time spent, and cookie data; Third-party data when you authorize obtaining information from insurers or other sources to process your request.
Data Usage
We use your personal data for the following purposes: processing insurance quotations and proposals requested by you; intermediating the contracting of products with partner insurers; providing after-sales support and service; sending communications about your contracted products, renewals, and updates; with your consent, sending informational materials, promotions, and news; complying with legal and regulatory obligations of the insurance sector; preventing fraud and ensuring operational security; performing statistical analyses and improving our services.
Data Sharing
Your personal data may be shared with: partner insurers and health operators for processing quotations and contracts; service providers who assist us in our operations, under confidentiality obligations; regulatory authorities (SUSEP, ANS) when required by law or regulation; third parties in case of corporate reorganization, merger, or acquisition. We do not sell your personal data to third parties for marketing purposes. Sharing is always carried out in compliance with LGPD principles and with appropriate security safeguards.
Data Security
We implement technical and administrative measures to protect your personal data against unauthorized access, destruction, loss, alteration, or improper processing. Our measures include: encryption of data in transit and at rest; role-based access control and need-to-know basis; continuous monitoring of our systems; regular training of employees on data protection; periodically updated information security policies. Despite our efforts, no system is completely secure, and we cannot guarantee absolute protection against all threats.
Your Rights
Under LGPD, you have the following rights: confirmation of the existence of data processing; access to the personal data we hold about you; correction of incomplete, inaccurate, or outdated data; anonymization, blocking, or deletion of unnecessary or excessive data; data portability to another service provider; deletion of data processed based on consent; information about data sharing with third parties; revocation of consent at any time. To exercise your rights, contact us by email at privacidade@livess.com.br or by phone at 0800 2053 101.
Data Retention
We keep your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, contractual, and regulatory obligations. Data related to insurance contracts is kept for the applicable limitation period. Browsing data is kept for shorter periods, according to its usefulness for analysis and improvements. After the retention period ends, data is securely deleted or anonymized.
Changes
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable legislation. Significant changes will be communicated through a notice on our website or by email. We recommend that you review this policy regularly.
Contact and DPO
For questions related to privacy and data protection, contact our Data Protection Officer (DPO) by email at privacidade@livess.com.br. You can also contact us by phone at 0800 2053 101 or by WhatsApp at +55 21 99740-3183. If you are not satisfied with our response, you may file a complaint with the National Data Protection Authority (ANPD).